Retail & Manufacturing
REVERSE LOGISTICS THAT DOESN’T LOSE TRACK OR VALUE
Returns shouldn’t vanish into manual processing chaos. With SupplyEdge, you get automated return authorization, real-time tracking from customer to warehouse, intelligent quality inspection, and automated disposition decisions.
EVERYTHING YOUR REVERSE LOGISTICS NEEDS
Returns are where supply chain visibility vanishes. Returned inventory sits for weeks before re-entering stock. Refunds delayed. Value lost. With us, returns become a managed process, not a cost center. You get return value recovery without adding headcount. Customer refund speed without manual intervention. Inventory visibility in both directions.
Omnichannel Return Acceptance
Accept returns via any channel: website, mobile app, marketplaces, retail stores, or customer service. Return reasons captured and categorized. Return method flexible (courier pickup, store drop-off, mail). Unified return processing regardless of return channel.
Real-Time Reverse Tracking
Track return shipment from customer to warehouse in real-time. Estimated arrival date calculated. Warehouse prepared for incoming returns. Customer can track return status. Alerts for delayed or lost returns. Full visibility in reverse direction.
Automated Disposition Logic
Data-driven disposition engine considers: product condition, resale value, refurbishment cost, market demand, and liquidation options. Automated routing to: (A) resale inventory, (B) refurbishment partner, (C) liquidation channel, or (D) disposal. Maximize value recovery from every return.
BRANDS THAT TRANSFORMED REVERSE LOGISTICS WITH SUPPLYEDGE
Real deployments. Real timelines. Real outcomes.
Recovered 34% more value from returns while reducing processing time from 12 days to 24 hours
Electronics brand, 15% return rate, 3 processing centers, 8 liquidation partners
- 24-hour processing
- 34% more value recovered
- 15% return rate managed
- 60-day deployment
Reduced return-to-resale cycle from 14 days to 48 hours across 3 warehouses
₹650cr fashion brand, 22% return rate, multi-channel returns across D2C, marketplace, and stores
- 48-hour return-to-resale
- 22% return rate managed
- 41% reduction in return processing cost
- 35-day deployment
Automated disposition decisions for 95% of returns, recovering 29% more value
Home appliances brand, 8% return rate, refurbishment-first disposition model
- 95% automated disposition
- 29% more value recovered
- 3x faster refund processing
- 45-day deployment
COMMON QUESTIONS ABOUT REVERSE LOGISTICS
For A-grade returns (unopened or excellent condition): available for resale within 24 hours of warehouse receipt. For B-grade returns requiring refurbishment: 5–7 days depending on refurb complexity. For C-grade returns: sent to liquidation within 48 hours. Speed depends on disposition category.
Yes. Omnichannel returns supported. Customer selects “return to store” option. Store associate scans return, performs quality check, processes refund instantly. Returned inventory available for store sales or shipped back to warehouse. Customer gets immediate refund, store gets return credit.
Have a different question? Contact us →
WHAT IF RETURNS DIDN’T DISAPPEAR INTO A BLACK HOLE?
Recover more value from returns without the added operational complexity.